FREQUENTLY ASKED QUESTIONS

ORDERS

Send us a detailed email to info@thrillseekers.com

We respond Mon-Fri and try to get back to y'all as fast as possible!

1. CHECK YOUR INBOX. Automatic emails are sent at the time of each purchase to the email provided during the checkout process.

2. If you can't locate that email, check your spam folder, that is usually where they hide :)

3. If you mistyped your email or have any odd questions send us an email to info@thrillseekers.com we will help ya out!

Custom seat covers CANNOT can be changed or cancelled after your order has been placed. DOUBLE CHECK YOUR OPTIONS BEFORE CHECKING OUT! In order to purchase a customized seat cover you must agree to the terms and conditions: " CUSTOM ORDERS ARE FINAL AND MAY NOT BE CHANGED OR CANCELLED ONCE THEY ARE PLACED "

Clothing, accessories & pre-made seat cover only orders have a short span before being shipped so it is unlikely we will be able to make changes.

At this time, we do not offer any expedited services.

Our clothing, accessories & pre-made seat covers(ready to ship items) will be sent out of our HQ in 1-2 business days. Shipping times are available at checkout and are based upon service & location.

All of our custom seat covers are cut and sewn in-house according to each order. We make all of our custom grippers in daily batches that go through several processes together. This includes: sorting, tracing & cutting, a multi-step sewing process, quality check, folding/packaging, and finally shipping. We cannot rush any of these steps in order to preserve the integrity of our quality grippers. " A man who is a master of patience is a master of everything else" - George Savile (listen to George).

Custom seat covers CANNOT be changed or cancelled after your order has been placed. DOUBLE CHECK YOUR CART BEFORE CHECKING OUT! Upon placing order, you are agreeing to terms and conditions stating: Please double check all options on your custom seat cover! NO CHANGES OR CANCELLATIONS may be made to orders after checkout.

SHIPPING

All US orders over $100 are eligible for free shipping!

This offer is not valid for orders w/ digital gift cards.

CUSTOM SEAT COVER PRODUCTION TIME IS 10-15 BUSINESS DAYS. 

Orders with ONLY clothing, accessories and/or pre-made seat covers ship within 1-2 business days.

YOUR ORDER IS PROCESSED THE FOLLOWING BUSINESS DAY. Meaning if you place your order on a Friday, your order will be processed on the following Monday. Please count your business days before contacting us :) 

Shipping timelines are dependent on your selection at checkout.

UPS GROUND
1-5 business days (on average, not guaranteed)

USPS Priority Mail Shipping
2-3 business days (on average, not guaranteed)

International Shipping (USPS International)
UPS Standard 2-7 business days
UPS Worldwide Expedited: 2-5 business days
DHL Expedited: 1-3 business days
USPS Priority Int’l: 6-10 business days


THESE ARE ESTIMATED. THRILL SEEKERS IS NOT RESPONSIBLE FOR SHIPPING/CARRIER DELAYS. Please know that if we could hand deliver each and every one of our orders, we would (it would be really rad because you guys live in some cool places). 

THRILL SEEKERS IS NOT LIABLE FOR LOST OR STOLEN PACKAGES.

Once the package has been picked up from our HQ the postal service assumes all liability.

DON'T FREAK OUT! We suggest to look around your mail box, neighbors, back doors or anywhere they could have placed it.  If you still can’t locate the package, call the postal service and give them your tracking number. They may be able to give you some more information. Sometimes if they can’t find a “safe” place for it they take it back to the nearest post office and it may be available for pickup. 

BEFORE SHIPMENT: Please notify us IMMEDIATELY if the wrong address was inputted during checkout so we can update it before shipping.

AFTER SHIPMENT: If the item is already shipped then we are not liable for lost package or delivered packages. 

We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the customer to give correct information. No exceptions. So, double check yo' order :)

We ship EVERYWHERE IN THE WORLD. If you live there / play there / stay there / party there / whatever.. we will SHIP TO YOU!!

Depending on your location you may be subject to pay for duties + fees for your order. This is out of our control and will need to be paid by customer prior to receiving. Prices listed on our site do not include any of these customs/duties clearance fees. Please be aware of your country’s customs charges prior to placing an order.

If for any reason we receive your order due to not paying duties, we will not reach out to resend. If you are still wanting to receive your order, the customer must reach out within two weeks and is responsible for costs of reshipping.

Thrill Seekers is not responsible for the country tariffs or duties amount on your order by your respective government.

Shipping times vary depending on location, time of year and local postal service. During checkout, you will see an estimated time frame for shipment, make sure to track your packages journey to you every once in a while! :)

WARRANTY & RETURNS

Please refer to our Return Policy for more information.

Heck yes we do!

Each and every Thrill Seekers item available for sale is shipped directly from our HQ in San Diego, CA. USA where it is checked, inspected and sealed with love before leaving our doors. That being said, if you believe there is a manufacturer defect with any of our products that you receive, reach out to us with a detailed message (photos are ALWAYS helpful) at info@thrillseekers.com Our lovely team will be happy to assess the situation, get you dialed in and make sure you are 100% STOKED!

ABOUT CUSTOMIZING

If you can't find the year/model of your bike on our 3D customizer, you may not be completely out of luck. Click here and we'll get back to you with more info!

The Thrill Seekers seat cover customizer is strictly a visual representation of the seat cover you are choosing to order. It is not an exact replica of your seat or seat cover. If you are looking for more guidance around colors or patterns, all of our color swatches can be found HERE and will ship in 1-2 business days.

Please contact us at info@thrillseekers.com if you have any questions regarding a color or pattern.

Custom seat covers can only be created in the colors and patterns that are listed on our online customizer. We do not do custom patterns at this time. New patterns and colorways are added frequently to keep things fresh!

Our solid color materials are a specially made rubberized gripper fabric that we call "mega grip". The name speaks for itself...

Our camo, checkered, cheetah, serape and other designs are sublimated on durable poly-based material. This material is slightly less grippy, but showcases the fine lines of our designs made for the ones who like things a little funkier :)

Custom patches are printed on vinyl material one by one and our personal logo patches are made using 3D rubberized PVC.

"Can't" is the real "C" word... but we do have a few no-go's.

Custom Patches

  • NO energy drink logos (Red Bull, Monster, or Rockstar)
  • NO Husqvarna logos
  • NO hate or nudity

General

  • NO multi-color thread requests. You cannot order one color for your ribs and a different thread color for the sides.
  • NO removing our Thrill Seekers back patch. Just like artists, this is our signature. This is our unique identifier to let others know how rad your seat cover is and where to get one!
  • NO CHANGES! :)

OTHER NOTABLE STUFF

Our gift cards last a lifetime just like our love for you!

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

You can get ahold of us by sending an email to info@thrillseekers.com Nice customers are responded to faster...just kidding. But seriously be cool and informative. We will get back to you as soon as we can, Mon-Friday.

We offer dealer accounts to unique shops that can represent our brand well. If you are interested click here and fill out our form!

PRODUCT GUIDES

Here's a helpful video on how to install your seat cover:

CLICK HERE TO WATCH TUTORIAL VIDEO

Click here and learn how to keep your seat cover squeaky clean.