FREQUENTLY ASKED QUESTION

Order Questions

1. CHECK YOUR INBOX. Automatic emails are sent at the time of each purchase to the email provided during the checkout process.

2. If you can't locate that email, check your spam folder that is usually where they hide :)

3. If you mistyped your email or have any odd questions send us an email to info@thrillseekers.com we will help ya out!

Custom seat covers CANNOT can be changed or canceled after your order has been placed. DOUBLE CHECK YOUR CART BEFORE CHECKING OUT! In order purchase a customized seat cover you must agree to the terms and condtions: " CUSTOM ORDERS ARE FINAL AND MAY NOT BE CHANGED OR CANCELLED ONCE THEY ARE PLACED "

Clothing/ Accessories only orders have a short span before being shipped so it is unlikely we will be able to make changes.

At this time, we do not offer any expedited services.

Our clothing and accessories (ready to ship items) will be sent out of our HQ in 1-2 business days. Shipping times are available at checkout and are based upon service & location.

All of our seat covers are custom cut and sewn in house after your purchase. We make all of our custom grippers in daily batches that go through several processes together. This includes: sorting, tracing & cutting, a multi-step sewing process, quality check, folding/packaging, and finally shipping. We cannot rush any of these steps in order to preserve the integrity of our quality grippers. " A man who is a master of patience is a master of everything else" - George Savile (listen to George).

Custom seat covers CANNOT can be changed or canceled after your order has been placed. DOUBLE CHECK YOUR CART BEFORE CHECKING OUT! In order purchase a customized seat cover you must agree to the terms and conditions: " CUSTOM ORDERS ARE FINAL AND MAY NOT BE CHANGED OR CANCELLED ONCE THEY ARE PLACED "

Clothing/ Accessories only orders have a short span before being shipped so it is unlikely we will be able to make a cancellation.

Shipping

CUSTOM SEAT COVER PRODUCTION TIME IS 10-12 BUSINESS DAYS with custom patches adding 1-2 days. 

Orders with ONLY clothing and accessories will be shipped within 2 business days.

YOUR ORDER IS PROCESSED THE FOLLOWING BUSINESS DAY. Meaning if you place your order on a Friday, your order will be processed on the following Monday. Please count your business days before contacting us :) 

ESTIMATED SHIPPING TIMES ARE AVAILABLE AT CHECKOUT BASED ON LOCATION.

UPS GROUND
1-5 business days (on average, not guaranteed)

USPS Priority Mail Shipping
2-3 business days (on average, not guaranteed)

International Shipping (USPS International)
UPS Standard 2-7 business days
UPS Worldwide Expedited: 2-5 business days
DHL Expedited: 1-3 business days
USPS Priority Int’l: 6-10 business days


THESE ARE ESTIMATED. THRILL SEEKERS IS NOT RESPONSIBLE FOR SHIPPING/ CARRIER DELAYS. Please know that if we could hand deliver each and every one of our orders, we would (it would be really rad because you guys live in some cool places). 

THRILL SEEKERS IS NOT LIABLE FOR LOST OR STOLEN PACKAGES.

Once the package has been picked up from our HQ the postal service assumes all liability.

DON'T FREAK OUT! We suggest to look around your mail box, neighbors, back doors or anywhere they could have placed it.  If you still can’t locate the package, call the postal service and give them your tracking number. They may be able to give you some more information. Sometimes if they can’t find a “safe” place for it they take it back to the nearest post office and it may be available for pickup. 

BEFORE SHIPMENT: Please notify us IMMEDIATELY if the wrong address was inputted during checkout so we can update it before shipping.

AFTER SHIPMENT: If the item is already shipped then we are not liable for lost package or delivered packages. 

We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the customer to give correct information. No exceptions. So, double check yo' order :)

We ship EVERYWHERE IN THE WORLD. If you live there/ play there / stay there / party there / whatever.. we will SHIP TO YOU!!

SHIPPING COST, HOWEVER, IS FOR POSTAGE ALONE. PACKAGES MAY BE SUBJECT TO CUSTOMS OR DUTIES UPON ARRIVAL IN COUNTRY. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs; unfortunately Thrill Seekers has no control over this.

Shipping times vary depending on location, time of year and local postal service. During checkout, you will see an estimated time frame for shipment, make sure to track your packages journey to you every once in a while! :)

WARRANTY AND RETURNS

Each of our custom gripper seat covers are hand crafted and made to order. Therefore, we do NOT accept returns or refunds on these items.

If you feel something weird about your seat cover or have a question about it's intergirty, please reach out to us at info@thrillseekers.com. Our covers are made from the highest quality materials and crafted with hands of gold, so we stand behind each & every one of them.

Heck yes we do!

Each and every Thrill Seekers item available for sale is shipped directly from our HQ in San Diego, CA, USA where it is checked, inspected and sealed with love before leaving our doors. That being said, if you believe there is a manufacturer defect with any of our products that you receive, reach out to us with a detailed message at info@thrillseekers.com . Our lovely team will be happy to assess the situation and ask any neccessary questions to make sure you are 100% STOKED!

About Customizing

When your designing your cover, select one color rib and then specify the desired rib color from front to back in the “additional notes box”. For example, choose black ribs and then in the additional notes box type "first rib red”. That's it!

1. Make sure you have the logo file *MUST BE VECTOR TYPE FILE (AI / PDF)

(Front patches require a more square or circular shape logo, while side patches require a long skinny logo.)

2. On the customizer, select custom front or side patches. In the custom patch text box, please type: "EMAILING LOGO". Then specify the type of logo you sent in the 'additional notes' box.

3. Send us your logo via email to media@thrillseekers.com.

4. Confirm your order on the customizer

The Thrill Seekers seat customizer is strictly a visual representation of the seat cover you are choosing to order. It is not an exact replica of your seat or seat cover. Please contact us at info@thrillseekers.com if you have any questions regarding a color or pattern.

Custom seat covers can only be created in the colors and patterns that are listed on our online customizer. We do not do custom patterns at this time. New patterns and colorways are added frequently to keep things fresh!

Other Notable stuff


STEP 1: Remove your seat from the bike and lean against wall (This allows the seat foam to drain after getting wet, instead of absorbing moisture and getting HEAVY!)
STEP 2: Fill up a bucket with soap & water
STEP 3: Get a cleaning brush, dip it in the soapy water and SCRUB A DUB DUB.
STEP 4: Spray off the soap with a hose. 
STEP 5: Let seat dry for 1-2 hours
STEP 6: Bolt your seat back on and go SHRED!
This is the best way to keep your colors true and your cover fresh!

DO NOT use heavy degreasers when cleaning. 

Our solid color materials are a specially made rubberized gripper fabric that we call "mega grip". The name speaks for itself...

Our camo, checkered, cheetah, serape and other designs are sublimated on durable poly-based material. This material is slightly less grippy, but showcases the fine lines of our designs made for the ones who like things a little funkier :)

Our gift cards last a lifetime just like our love for you!

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.