FREQUENTLY ASKED QUESTIONS
1. CHECK YOUR INBOX. Automatic emails are sent at the time of each purchase to the email provided during the checkout process.
2. If you can't locate that email, check your spam folder, that is usually where they hide :)
3. If you mistyped your email or have any odd questions send us an email to email@example.com we will help ya out!
Custom seat covers CANNOT can be changed or cancelled after your order has been placed. DOUBLE CHECK YOUR OPTIONS BEFORE CHECKING OUT! In order to purchase a customized seat cover you must agree to the terms and conditions: " CUSTOM ORDERS ARE FINAL AND MAY NOT BE CHANGED OR CANCELLED ONCE THEY ARE PLACED "
Clothing, accessories & pre-made seat cover only orders have a short span before being shipped so it is unlikely we will be able to make changes.
At this time, we do not offer any expedited services.
Our clothing, accessories & pre-made seat covers(ready to ship items) will be sent out of our HQ in 1-2 business days. Shipping times are available at checkout and are based upon service & location.
All of our custom seat covers are cut and sewn in-house according to each order. We make all of our custom grippers in daily batches that go through several processes together. This includes: sorting, tracing & cutting, a multi-step sewing process, quality check, folding/packaging, and finally shipping. We cannot rush any of these steps in order to preserve the integrity of our quality grippers. " A man who is a master of patience is a master of everything else" - George Savile (listen to George).
Custom seat covers CANNOT can be changed or cancelled after your order has been placed. DOUBLE CHECK YOUR CART BEFORE CHECKING OUT! In order purchase a customized seat cover you must agree to the terms and conditions: "CUSTOM ORDERS ARE FINAL AND MAY NOT BE CHANGED OR CANCELLED ONCE THEY ARE PLACED"
Clothing/Accessories only orders have a short span before being shipped so it is unlikely we will be able to make a cancellation.
CUSTOM SEAT COVER PRODUCTION TIME IS 10-15 BUSINESS DAYS.
Orders with ONLY clothing, accessories and/or pre-made seat covers ship within 1-2 business days.
YOUR ORDER IS PROCESSED THE FOLLOWING BUSINESS DAY. Meaning if you place your order on a Friday, your order will be processed on the following Monday. Please count your business days before contacting us :)
ESTIMATED SHIPPING TIMES ARE AVAILABLE AT CHECKOUT BASED ON LOCATION.
1-5 business days (on average, not guaranteed)
USPS Priority Mail Shipping
2-3 business days (on average, not guaranteed)
International Shipping (USPS International)
UPS Standard 2-7 business days
UPS Worldwide Expedited: 2-5 business days
DHL Expedited: 1-3 business days
USPS Priority Int’l: 6-10 business days
THESE ARE ESTIMATED. THRILL SEEKERS IS NOT RESPONSIBLE FOR SHIPPING/CARRIER DELAYS. Please know that if we could hand deliver each and every one of our orders, we would (it would be really rad because you guys live in some cool places).
THRILL SEEKERS IS NOT LIABLE FOR LOST OR STOLEN PACKAGES.
Once the package has been picked up from our HQ the postal service assumes all liability.
DON'T FREAK OUT! We suggest to look around your mail box, neighbors, back doors or anywhere they could have placed it. If you still can’t locate the package, call the postal service and give them your tracking number. They may be able to give you some more information. Sometimes if they can’t find a “safe” place for it they take it back to the nearest post office and it may be available for pickup.
BEFORE SHIPMENT: Please notify us IMMEDIATELY if the wrong address was inputted during checkout so we can update it before shipping.
AFTER SHIPMENT: If the item is already shipped then we are not liable for lost package or delivered packages.
We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the customer to give correct information. No exceptions. So, double check yo' order :)
We ship EVERYWHERE IN THE WORLD. If you live there/ play there / stay there / party there / whatever.. we will SHIP TO YOU!!
SHIPPING COST, HOWEVER, IS FOR POSTAGE ALONE. PACKAGES MAY BE SUBJECT TO CUSTOMS OR DUTIES UPON ARRIVAL IN COUNTRY. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs; unfortunately Thrill Seekers has no control over this.
Shipping times vary depending on location, time of year and local postal service. During checkout, you will see an estimated time frame for shipment, make sure to track your packages journey to you every once in a while! :)
WARRANTY & RETURNS
Each of our custom gripper seat covers are hand crafted and made to order. Therefore, we do NOT accept returns or refunds on these items.
If you feel something weird about your seat cover or have a question about it's integrity, please reach out to us at firstname.lastname@example.org. Our covers are made from the highest quality materials and crafted with hands of gold, so we stand behind each & every one of them.
Heck yes we do!
Each and every Thrill Seekers item available for sale is shipped directly from our HQ in San Diego, CA. USA where it is checked, inspected and sealed with love before leaving our doors. That being said, if you believe there is a manufacturer defect with any of our products that you receive, reach out to us with a detailed message (photos are ALWAYS helpful) at email@example.com Our lovely team will be happy to assess the situation, get you dialed in and make sure you are 100% STOKED!
If you can't find the year/model of your bike on our 3D customizer, you may not be completely out of luck. Email us to see if we can make a custom seat cover for your bike firstname.lastname@example.org
The Thrill Seekers seat customizer is strictly a visual representation of the seat cover you are choosing to order. It is not an exact replica of your seat or seat cover. All of our color swatches can be found HERE
Please contact us at email@example.com if you have any questions regarding a color or pattern.
Custom seat covers can only be created in the colors and patterns that are listed on our online customizer. We do not do custom patterns at this time. New patterns and colorways are added frequently to keep things fresh!
Our solid color materials are a specially made rubberized gripper fabric that we call "mega grip". The name speaks for itself...
Our camo, checkered, cheetah, serape and other designs are sublimated on durable poly-based material. This material is slightly less grippy, but showcases the fine lines of our designs made for the ones who like things a little funkier :)
"Can't" is the real "C" word... but we do have a few no-go's.
1. NO energy drink logos can be used on custom patches
2. NO hate or nudity will be allowed on custom patches
3. NO multi-color thread requests
4. NO CHANGES! :)
OTHER NOTABLE STUFF
Our gift cards last a lifetime just like our love for you!
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
You can get ahold of us by sending an email to firstname.lastname@example.org Nice customers are responded to faster...just kidding. But seriously be cool and informative. We will get back to you as soon as we can, Mon-Friday.
- STEP 1: Remove your seat from the bike and lean against wall (This allows the seat foam to drain after getting wet, instead of absorbing moisture and getting HEAVY!)
- STEP 2: Fill up a bucket with soap & water
- STEP 3: Get a cleaning brush, dip it in the soapy water and SCRUB A DUB DUB.
- STEP 4: Spray off the soap with a hose.
- STEP 5: Let seat dry for 1-2 hours
- STEP 6: Bolt your seat back on and go SHRED!
This is the best way to keep your colors true and your cover fresh!
DO NOT use heavy degreasers when cleaning.